Citadel Secure — Specialist Secure Transport & Crisis Response

SPECIALIST SECURE TRANSPORT

CITADEL

SECURE

Protecting People. Every Journey.

We provide specialist secure patient transport, crisis response and welfare services for individuals experiencing mental health crisis — delivered with dignity, compassion and full legal compliance across England, Wales and Scotland.

GET IN TOUCH OUR SERVICES

OUR COMMITMENT

"Every person in crisis deserves to be treated with dignity, care and respect — whatever their circumstances."

Fully Trained Specialist Staff

De-escalation, trauma-informed care, MHA trained

Available 24 hours, 7 days a week

Control room staffed around the clock

MHA Compliant — All Three Nations

England, Wales & Scotland legislation

WHO WE ARE

ABOUT CITADEL SECURE

Citadel Secure is a specialist provider of secure patient transport and crisis response services. We work alongside NHS trusts, private hospitals, local authorities and appointing agencies to deliver safe, dignified and legally compliant transport for individuals in mental health crisis.

Our team brings together experienced support technicians, transport specialists and operational controllers — all trained to the highest standards and fully versed in the requirements of the Mental Health Act across all three nations.

We understand that every patient is different. Every situation is sensitive. Our approach is built around care, professionalism and absolute discretion — from the moment a referral is made to the final handover signature.

Patient Dignity First

Every individual we transport is treated with compassion and respect. Our staff are trained in de-escalation, trauma-informed care and mental health first aid.

Operational Excellence

We operate rigorous risk assessment, digital documentation and full audit trails on every job. Nothing is left to chance.

Legal Compliance

All transports are carried out in full compliance with MHA legislation for England, Wales and Scotland — with the correct statutory forms verified before every movement.

Transparent Communication

Our controllers maintain live communication with crews throughout every transport. Appointing agencies receive updates at every stage.

24/7

ROUND THE CLOCK
AVAILABILITY

NATIONS
COVERED

100%

MHA TRAINED
STAFF

COMPROMISES
ON SAFETY

OPERATIONAL STANDARDS

✓ Mental Health Act 1983 (England & Wales)

✓ MH (Care & Treatment) (Scotland) Act 2003

✓ De-escalation & restraint trained staff

✓ Digital handover & chain of custody documentation

✓ Full audit trail on every transport

✓ Risk-assessed prior to every movement

WHAT WE DO

OUR SERVICES

From planned inter-hospital transfers to urgent crisis response — our teams are equipped and ready to deploy. Every service is delivered with the same commitment to safety, dignity and compliance.

01 — CORE SERVICE

Secure Patient Transport

Safe, dignified transport for individuals detained under the Mental Health Act or requiring secure conveyance between hospitals, units and care facilities. Available for planned and emergency bookings.

INTER-HOSPITALSECTION TRANSFERSPLANNED & EMERGENCY

02 — RESPONSE

Crisis Response

Rapid response to mental health crises in community or hospital settings. Our trained teams support NHS staff and emergency services when additional resource is required to manage a situation safely.

RAPID DEPLOYMENTCOMMUNITY SUPPORTNHS PARTNERSHIP

03 — WELFARE

Welfare Checks

Discreet, professional welfare checks for individuals of concern. Carried out with sensitivity, providing detailed outcomes and ensuring appropriate follow-up care is arranged.

DISCREETDOCUMENTEDFOLLOW-UP SUPPORT

04 — ESCORT

Patient Escort Services

Trained support technicians providing one-to-one or two-to-one escort throughout a transport or appointment — delivering consistent, calm and skilled support throughout.

1:1 OR 2:1CLINICAL APPOINTMENTSTRAINED ST STAFF

05 — COMPLIANCE

MHA Paperwork Support

Our teams verify all statutory documentation before any MHA transport departs — ensuring the correct forms are in place and properly completed, protecting everyone involved.

ENGLANDWALESSCOTLAND

06 — SPECIALIST

Out-of-Area Placements

Long-distance transport for out-of-area placements, including overnight journeys and multi-stop routes. Full crew briefing, handover documentation and agency liaison managed end-to-end.

LONG DISTANCEOUT-OF-AREAOVERNIGHT CAPABLE

WHY CITADEL SECURE

THE DIFFERENCE

Mental Health Specialists

Our staff are not generic transport workers. Every member is trained specifically for the mental health environment — with an understanding of risk, trauma and de-escalation that generic providers cannot match.

Live Operational Control

Every job is tracked in real time by a dedicated controller. From dispatch to final handover, nothing happens without oversight. Referrers and agencies can trust that someone is always watching.

Complete Documentation

Digital handover signatures, risk assessments, body maps, crew notes and a full audit trail — captured on every single transport. No paper lost, no gaps in the record, no ambiguity.

Legally Watertight

We verify statutory forms before departure, operate within MHA legislation across all jurisdictions, and maintain records that meet the standards expected in any review or legal proceeding.

OPERATIONAL AREA

NATIONAL COVERAGE

ENG

England

Mental Health Act 1983

Sections 2, 3, 4, 5, 7, 17A
Sections 35–38, 47, 48

ACTIVE

WAL

Wales

Mental Health Act 1983 (Wales)

HO · GU · CP · TC
Statutory Forms

ACTIVE

SCO

Scotland

MH (Care & Treatment) (Scotland) Act 2003

STDC · EDD · CTO
Assessment & Treatment Orders

ACTIVE

National Reach

We operate across the full length of Great Britain, covering urban centres, rural areas and remote locations. Distance is not a barrier.

Jurisdiction Expertise

Each nation has its own statutory form requirements. Our teams know exactly what paperwork applies and check it before every departure.

Rapid Response

For urgent referrals, we aim to have a crew briefed and en route as quickly as possible. Our control room operates around the clock.

FEATURED SERVICE — SERVATOR BY CITADEL SECURE WALES ONLY

SERVATOR

BY CITADEL SECURE

SPECIALIST CRISIS RESPONSE · WALES

RIGHT CARE. RIGHT PERSON.

RIGHT HERE IN WALES.

SERVATOR delivers specialist mental health crisis and risk response across Wales — relieving pressure on NHS Health Boards, police forces and ambulance trusts when they need it most. Available 24 hours a day, 7 days a week.

24/7

RESPONSE

ALL

WALES COVERAGE

NHS

HEALTH BOARD PARTNER

VISIT SERVATOR → ENQUIRE ABOUT SERVATOR

ABOUT CITADEL SECURE

OUR SERVICES

THE DIFFERENCE

NATIONAL COVERAGE

CONTACT US